Product FAQs
-> What is the VigSys USB Data Gateway?
-> What is HSDPA?
-> What is the max speed supported by the device?
-> Do I need to have a fixed phone line?
-> How does the unit connect to wireless broadband service?
-> Which data package should I sign up?
-> Can I use the device overseas?
-> What is the size of the device?
-> Do I need a power supply for the device?
-> How do I connect the device to my computer?
-> How is VigSys USB Data Gateway compared with other fixed line Broadband modems?
-> Where is the product made in?
-> How can I check the quality of my 3.5G wireless connection?
-> How can I tell from the software if my area has wireless broadband service?
-> Error 133 appears?
-> My Mobilink Connection Manager is not compatible with Windows 7. What should I do?
What is the VigSys USB Data Gateway?
VigSys USB Data Gateway is a mobile device that provides mobile wireless broadband access over HSDPA (3.5G)/ UMTS (3G)/ EDGE/ GPRS connections. You don’t need to be anywhere nears a WIFI hotspot to get online. This USB Data Gateway allows user to use the device through USB port on any laptop, desktop or tablet PC. It is fast and easy to use, anytime, anywhere.
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What is HSDPA?
High Speed Downlink Packet Access (HSDPA) is a technological evolution of 3G, and provides for faster data transfer speeds and reduced latency for users.
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What is the max speed supported by the device?
VigSys USB Data Gateway supports HSDPA connection for data rate up to 7.2Mbps and up to 384Kbps uplink.
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Do I need to have a fixed phone line?
No. VigSys USB Data Gateway is used for mobile wireless broadband. It doesn’t require a fixed line, giving you the flexibility of mobility. You only required subscribing to a wireless broadband service provided by any mobile service provider.
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How does the unit connect to wireless broadband service?
Your will be given a SIM card by the service provider which you subscribed the wireless broadband service. You need only insert the SIM card into VigSys USB Data Gateway’s SIM card holder and the device will be able to connect to the wireless service.
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Which data package should I sign up?
You may sign up any data package for wireless broadband offered by service provider at your location.
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Can I use the device overseas?
Yes. VigSys USB Data Gateway is an unlocked unit. It works with SIM card from any service providers worldwide. VigSys USB Data Gateway uses technology standard of multimode HSDPA / UMTS/ EDGE/ GRPS with quad band 900/1800/1900/2100 MHz.
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What is the size of the device?
VigSys USB Data Gateway is small in size. Its dimension is 99mm X 18mm X 48mm, and weights approximately 60g.
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Do I need a power supply for the device?
No. VigSys USB Data Gateway is powered through the USB port. No additional power supply required.
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How do I connect the device to my computer?
You may connect the device via usb cable provided in the package with the device. You need to connect the cable to USB port of your computer.
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How is VigSys USB Data Gateway compared with other fixed line Broadband modems?
VigSys USB Data Gateway is a device for wireless broadband which allows flexible mobility and easy broadband access anytime, anywhere caters to both home and office users.
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Where is the product made in?
VigSys USB Data Gateway is proudly made in Malaysia for use around the world. It is a quality product not just to be in used in Malaysia but countries worldwide.
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How can I check the quality of my 3.5G wireless connection?
The Signal Strength status bar, located on the MobiLink™ software Main Window Mobile View, indicates the quality of the signal the card receives. If two or more bars are shaded, the signal strength is adequate. If less than two bars are shaded, the signal strength is poor, and it will be difficult to establish and maintain a network connection.
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How can I tell from the software if my area has wireless broadband service?
The MobiLink™ signal strength bar will indicate if there is a service. If there is no available service, the status displays “No Service” and the Card's L.E.D. (light emitting diode) indicator flashes.
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My Mobilink Connection Manager is not compatible with Windows 7. What should I do?
Option 1
If your Mobilink Connection Manager doesn't run in native Windows 7, try:
Option 2
Download and install Mobilink Connection Manager for Windows 7 (13.7MB) at http://www.vigsys.net/download/MobiLink3Setup.zip
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-> How to test my Internet connection?
-> How to restore default/factory configuration?
-> How to reset the administrator password?
-> How to retrieve my computer’s IP address?
-> How do I retrieve my computer’s MAC address?
-> How to upgrade the router’s firmware?
-> Why does my Wi-Fi connection keep on disconnecting, show low signal strength, or suffer from slow data transfer rate?
-> Why am I unable to connect to the wireless LAN?
-> I have my computer connected to the router using Ethernet cable. The LAN LED of
the router is on, and LAN port
light is flashing, however, I cannot access to the
router. When I look at the connection properties it says "Invalid
IP Address".I've
clicked on the "Repair" button a few times but it either says cannot repair or
changes to
"Automatic Private Address" but still no connectivity.
(Note: If you changed the IP address of the router, enter the new IP address of the router instead of “192.168.0.1”)
In the command prompt window, type “ping www.google.com” and press “Enter”. If your computer is connected to the Internet, ping replies from the web server will be observed. If there is no reply (Request timed out), try the ping command again using a different computer to verify that your computer is not the cause of the problem.
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(Warning: All the user configuration settings will be deleted.)
(Note: The default username is “admin”, password is “admin”, and the router IP address is “192.168.0.1”.)
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(Warning: All the user configuration settings will be deleted.)
(Note: The default username is “admin”, password is “admin”, and the router IP address is “192.168.0.1”.)
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How to retrieve my computer’s IP address?
Go to Start > Run, type “cmd” and press “Enter”. A command prompt window will appear. In the command prompt window, type “ipconfig” and press “Enter”.
How do I retrieve my computer’s MAC address?
Go to Start > Run, type “cmd” and press “Enter”. A command prompt window will
appear. In the command prompt window, type “ipconfig /all” and press “Enter”.
(Warning: Firmware upgrade will take a few minutes. Don’t turn off the power or reset the router during the firmware upgrade.)
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Why does my Wi-Fi connection keep on disconnecting, show low signal strength, or suffer from slow data transfer rate?
Why am I unable to connect to the wireless LAN?
Check the LEDs on the top panel of the router. The “Power” and “WLAN” LEDs should be on.
If the LEDs are off, check the power connector and make sure the router is powered on properly.
If the LEDs are on, then open the wireless utility software which is located in the system tray at the bottom right of your computer screen. Look out for the list of “Available Networks”.
If your network name is listed in the “Available Networks”, click on your network name to connect to it. You will need to enter the WEP key if WEP encryption is enabled in the router. The WEP key can be found in the router’s webpage Basic > Wireless.
If your network name is not in the list, try to move your device (notebook) as near as five to ten feet to the router. If your network name does appear in the list this time, it means you have a signal interference problem. Please refer to section “2.3 Establishing the Best Location” for more information.
If your network name still does not appear in the list even after you have moved your device nearer, make a wired (LAN) connection between your computer and the router. Type “http://192.168.0.1” in your web browser and press “Enter”. Go to Advanced > Wireless and make sure the “SSID Broadcast” is enabled.
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I have my computer connected to the router using Ethernet cable. The LAN LED of
the router is on, and LAN port light is flashing, however, I cannot access to the
router. When I look at the connection properties it says "Invalid IP Address". I've
clicked on the "Repair" button a few times but it either says cannot repair or
changes to "Automatic Private Address" but still no connectivity.
After connecting a network cable between your computer and the LAN port of the router,
if your computer fails to access the network including the web-based utility from the
router, then the network port of your computer may not support Auto MDI/MDIX.
Replace the network cable with a crossover network cable (included in this package) and
the problem should be solved.
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-> How to test my Internet connection?
-> How to restore default/factory configuration?
-> How to reset the administrator password?
-> How to retrieve my computer’s IP address?
-> How do I retrieve my computer’s MAC address?
-> How to upgrade the router’s firmware?
-> Why does my Wi-Fi connection keep on disconnecting, show low signal strength, or suffer from slow data transfer rate?
-> Why am I unable to connect to the wireless LAN?
-> I have my computer connected to the router using Ethernet cable. The LAN LED of
the router is on, and LAN port
light is flashing, however, I cannot access to the
router. When I look at the connection properties it says "Invalid
IP Address".I've
clicked on the "Repair" button a few times but it either says cannot repair or
changes to
"Automatic Private Address" but still no connectivity.
-> When I try to change the SSID and assign the wireless security key, error 'WLAN_WPA_TYPE: Only 0 1 allowed' appears.
(Warning: All the user configuration settings will be deleted.)
(Note: The default username is “admin”, password is “admin”, and the router IP address is “192.168.0.1”.)
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(Warning: All the user configuration settings will be deleted.)
(Note: The default username is “admin”, password is “admin”, and the router IP address is “192.168.0.1”.)
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How to retrieve my computer’s IP address?
Go to Start > Run, type “cmd” and press “Enter”. A command prompt window will appear. In the command prompt window, type “ipconfig” and press “Enter”.
How do I retrieve my computer’s MAC address?
Go to Start > Run, type “cmd” and press “Enter”. A command prompt window will
appear. In the command prompt window, type “ipconfig /all” and press “Enter”.
(Warning: Firmware upgrade will take a few minutes. Don’t turn off the power or reset the router during the firmware upgrade.)
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Why does my Wi-Fi connection keep on disconnecting, show low signal strength, or suffer from slow data transfer rate?
Why am I unable to connect to the wireless LAN?
Check the LEDs on the top panel of the router. The “PWR” LED should be on.
If the “PWR” LED is off, check the power connector and make sure the router is powered on properly.
If the “PWR” LED is on, then open the wireless utility software which is located in the system tray at the bottom right of your computer screen. Look out for the list of “Available Networks”.
If your network name is listed in the “Available Networks”, click on your network name to connect to it. You will need to enter the WEP key if WEP encryption is enabled in the router. The WEP key can be found in the router’s webpage Basic > Wireless.
If your network name is not in the list, try to move your device (notebook) as near as five to ten feet to the router. If your network name does appear in the list this time, it means you have a signal interference problem. Please refer to section “3.3 Establishing the Best Location” for more information.
If your network name still does not appear in the list even after you have moved your device nearer, make a wired (LAN) connection between your computer and the router. Type “http://192.168.0.1” in your web browser and press “Enter”. Go to Advanced > Wireless and make sure the “SSID Broadcast” is enabled.
^Top
I have my computer connected to the router using Ethernet cable. The LAN LED of the router is on, and LAN port light is flashing, however, I cannot access to the router. When I look at the connection properties it says "Invalid IP Address". I've clicked on the "Repair" button a few times but it either says cannot repair or changes to "Automatic Private Address" but still no connectivity.
After connecting a network cable between your computer and the LAN port of the router, if your computer fails to access the network including the web-based utility from the router, then the network port of your computer may not support Auto MDI/MDIX. Replace the network cable with a crossover network cable (included in this package) and the problem should be solved.
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When I try to change the SSID and assign the wireless security key, error
'WLAN_WPA_TYPE: Only 0 1 allowed' appears.
